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Patient Account Manager - Revenue Cycle Management (Home Care)

Job Description

Job ID: 1222838
Employment Status: Full-Time
More Information:

BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs as well as the Lifeline emergency response system. BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Finance Department of BJC Home Care Services provides centralized financial support for the entire BJC Home Care Services organization, using multiple financial tools to provide financial reports, annual budgets and financial analysis.


Role Purpose

The Patient Accounts Manager oversees the Patient Financial Services team and its associated work processes, to include billing, cash posting, denials management and customer service. This position sets priorities and directs daily operations in order to better serve our patients and drive results for the organization. This position also directs resources and ensures that organizational goals are met through strategic leadership guided by policies, procedures and analytics.


  • Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Monitors the daily cash receipt flow by third-party payer/patients; utilizes the collection module of the patient accounting system to design, implement, and perform detailed reviews of collector target files by third-party payers; is responsible for automated/manual cash posting, credit balance processing, and appeal processes & procedures.
  • Ensure that productivity and quality standards are met in accordance to departmental policies and procedures.
  • Works closely with compliance, managed care payers, and vendors to ensure objectives are in alignment with revenue cycle goals.
  • Monitors trends associated with assigned revenue cycle functions; identifies anomalies, implement changes, and communicates accordingly.
  • Serves as subject matter expert and liaison between other revenue cycle departments, payers and other hospital/BJC leaders; builds relationships to support a collaborative work environment; facilitates and/or participates in hospital, BJC system, payer meetings and on various committees as assigned.

  • Minimum Requirements



  • Bachelor's Degree
  • - Accounting/Business/related



  • 5-10 years

    Supervisor Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer