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Sr. Business Relationship Manager

Job Description

Job ID: 1222787
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

The IT Business Relationship Senior Manager (or BRM) partners closely with the business organizations to capture, understand, prioritize, and describe demand. The BRM also provides the primary business interface to IT delivery and enablement functions (BA Support, Portfolio Manager) in order to support effective alignment with business needs and assist in managing change internal to IT.


  • Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Partner closely with the business to understand, prioritize and describe demand for the various operating units, and serve as the interface in scheduling and sequencing delivery to align with IT’s strategic objectives and enable change across the enterprise portfolio.
  • Create a recurring, two-way communication program to keep the business entities apprised of IT performance, project status and strategic priorities and understand fundamental business unit goals, strategies, plans, and critical success factors.
  • Define, review, and approve high level business requirements to describe business needs and define the required scope of the solution; partner with Service Delivery in improving service delivery outcomes, metrics, and responsiveness.
  • Support the business through an IT governance/decision process at key decision points by identifying alternatives, limitations, constraints and dependencies, and benefits (e.g., ROI, TCO, enhanced functionalities) of proposed solutions.
  • Ensure the business service owner remains accountable for value realization, and that project teams understand their accountability for enabling the necessary metrics as part of the project to demonstrate overall business solution effectiveness.

  • Minimum Requirements



  • Bach Deg/Enrolled in Bach Deg


  • 5-10 years

    Supervisor Experience

  • 2-5 years


    Preferred Requirements and Additional Job Information



  • Master's Degree


  • 10+ years

    Supervisor Experience

  • 5-10 years

    Licenses & Certifications

  • IT Infrastructure Library
  • Lean/Six Sigma
  • PMI

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer