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Patient Accounts Manager

Job Description

Job ID: 1222598
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

The Patient Accounts Manager oversees the Patient Financial Services team and its associated work processes, to include billing, cash posting, denials management and customer service. This position sets priorities and directs daily operations in order to better serve our patients and drive results for the organization. This position also directs resources and ensures that organizational goals are met through strategic leadership guided by policies, procedures and analytics.


  • Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Monitors the daily cash receipt flow by third-party payer/patients; utilizes the collection module of the patient accounting system to design, implement, and perform detailed reviews of collector target files by third-party payers; is responsible for automated/manual cash posting, credit balance processing, and appeal processes & procedures.
  • Ensure that productivity and quality standards are met in accordance to departmental policies and procedures.
  • Works closely with compliance, managed care payers, and vendors to ensure objectives are in alignment with revenue cycle goals.
  • Monitors trends associated with assigned revenue cycle functions; identifies anomalies, implement changes, and communicates accordingly.
  • Serves as subject matter expert and liaison between other revenue cycle departments, payers and other hospital/BJC leaders; builds relationships to support a collaborative work environment; facilitates and/or participates in hospital, BJC system, payer meetings and on various committees as assigned.

  • Minimum Requirements



  • Bachelor's Degree
  • - Accounting/Business/related



  • 5-10 years

    Supervisor Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer