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Director, Patient Access

Job Description

Job ID: 1222287
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

Revenue Cycle Management at BJC HealthCare starts from the time a patient makes an appointment and continues until his or her account is paid. It includes the scheduling, insurance authorization and registration of patients, and ends with coding claims for insurance and finally billing and collecting payments. It bridges the gap between the clinical and business sides of health care and provides patients and families with a seamless and easy process when moving through the health care system.


Role Purpose

Under the general supervision of the Vice President of Patient Access, the director will have BJC system-wide responsibilities over people and patient access operations. The director will be responsible for seamless integration of patient access policies and procedures, oversight of staff performance and quality. Additionally, the director will work collaboratively with individual hospital leadership to ensure a positive patient experience and a system of continuous financial improvement.


  • Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Ensure the efficiency of operations and compliance with policies, procedures, regulations, laws and standards.
  • Creates and measures standardized key metrics and performance reporting to enhance operational performance.
  • Participates in hospital specific performance improvement initiatives directly impacted by patient access operations.
  • Works in collaboration with BJC revenue cycle and hospital leadership to develop real-time training programs to guide patient access staff in the daily execution of their duties.
  • Engages staff through goal cascading techniques to promote a staff understanding of systemwide goals and key strategic initiatives.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements



  • Bachelor's Degree
  • - Finance/Business/related



  • 5-10 years

    Supervisor Experience

  • 2-5 years


    Preferred Requirements and Additional Job Information



  • Master's Degree
  • - Business/HC Admin/related



  • 10+ years

    Supervisor Experience

  • 5-10 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer