For the protection of patients, team members and all who enter our facilities, BJC has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

Check the Status of your Application

Senior Customer Support Technician

Job Description

Job ID: 1222094
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

Senior Customer Support Technicians in desktop services provide highly responsive support, and repair of desktop workstation equipment, peripherals, and software used at BJC HealthCare facilities. Technicians also fulfill IMAC (Install/Move/Add/Change) requests and assist users in troubleshooting common technical issues. They also serve as liaisons between desktop services and other IS support groups, participate in process improvement efforts, and mentor less experienced team members.

To meet business requirements, there is a possibility of on-call scheduling when needed. Travel between multiple work locations during the work day may be required.

Successful candidates who do not possess a valid CompTIA A+ certification will be required to obtain this certification within 90 days of employment.


  • Provides 2nd level support of computer workstations and associated peripherals. Troubleshoots software, hardware, and other technical issues following established policies, procedures, processes and best practices. Documents all work in BJC’s call tracking system.
  • Explains technical issues at a level that non-technical users can understand.
  • Escalates issues to the appropriate application support, 3rd level support team, or vendor when necessary.
  • Orders, configures, and deploys desktop hardware, software, peripherals, and other technology items.
  • Serves as liaison between desktop services and other IS support groups. Mentors less experienced team members and participate in process improvement efforts.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements



  • High School Diploma or GED


  • 2-5 years

    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree
  • - Information Systems (IS)
    Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer