For the protection of patients, team members and all who enter our facilities, BJC has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

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Care Navigator (Monday-Friday, 9am-5:30pm)

Job Description

Job ID: 1222001
Employment Status: Full-Time
More Information:

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Role Purpose

The Care Navigator ensures prompt access to outpatient care by providing exceptional service to customers during the scheduling and registration experience. This position works in the emergency room and/or nursing stations and schedules the appropriate follow-up care for the patient. This position also serves as a resource who helps the patient understand their follow-up needs and the importance of follow-up care.


  • Creates a positive, concierge-like service offering for emergency department patients; helps patients to understand the importance of continuity of care.
  • Follows protocols for physician selection; assists patients in identifying & securing the services of a PCP that will fit the needs of the patient.
  • Communicates in a professional, positive, and respectful manner with patients, providers, and hospital staff.
  • Acts as a liaison between the hospital or service organization and its medical staff members.
  • Schedules patients with the appropriate provider and for the appropriate visit type.

  • Minimum Requirements


    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • High School Diploma or GED


  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer