For the protection of patients, team members and all who enter our facilities, BJC has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

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Remote Call Center Representative (Monday-Friday 10:30am-7:00pm) (St. Louis)

Job Description


Job ID: 1219982
Employment Status: Full-Time
More Information:

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Overview


Role Purpose

The Communications Specialist (MEDGRP) is responsible for answering a high volume of inbound calls and other customer communications within the BJC Medical Group. This position serves as a liaison between the patients, healthcare facilities, physicians, and practices to facilitate patients’ healthcare needs, and escalates priority needs to clinical staff. This position also utilizes an electronic health record to ensure accurate and complete information is shared, contributing to the coordination of outpatient care.


Responsibilities

  • Maintains accountability for accurate data entry in the electronic health record; maintains patient privacy and security as outlined by HIPAA.
  • Schedules patient visits; works multiple points of the service area; verifies insurance, checks insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics, to include the ability to recognize commercial and government plans.
  • Works closely with clinical team to address patient symptom-based calls; helps facilitate medication refills, researches complex issues in the patient chart; consults with and educates customers to achieve beneficial outcomes for their healthcare needs.
  • Manages high volume of incoming calls from patients and healthcare facilities who are calling in for a variety of reasons, including to obtain referrals, prior authorizations, schedule appointments, refill medications, and report symptoms, and routing messages and resolving issues when possible.
  • Communicates in a professional, positive and respectful manner with patients and offices; provides excellent and consistent customer service in a variety of situations.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Associate's Degree
  •  

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer