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PATIENT EXPERIENCE PARTNER

Job Description

Additional Job Information

  • 40 Hours per Week -

  • Job ID: 1219799
    Employment Status: Full-Time
    More Information:

    For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Children’s is consistently ranked among the nation’s best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Children’s Hospital follows one simple mission – to do what’s right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit StLouisChildrens.org, Facebook, Twitter and Instagram.


    Overview


    Role Purpose

    Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments the Partner mentors unit and department leaders, physicians and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework.


    Responsibilities

  • Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physicians
  • Collects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC Values
  • Designs and deploys coaching / learning interventions on performance requirements and monitors progress.
  • Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.
  • Deploys project management strategies to support service initiatives.

  • Minimum Requirements

     

    Degree

  • Bachelor's Degree
  • - Bus/HC Admin/Nursing/related

     

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Master's Degree
  • - Nursing

     

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • 2-5 years
  •  

    Licenses & Certifications

  • CPXP Certification
  • RN
  •  


    Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer