For the protection of patients, team members and all who enter our facilities, BJC has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

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Patient Accounts Supervisor

Job Description


Job ID: 1219504
Employment Status: Full-Time
More Information:

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties.  As an Administrative Agent of the Missouri Department of Mental Health (DMH) serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.  


Overview


Role Purpose

The Patient Accounts Supervisor leads the Patient Financial Services team and its associated work processes, to include billing, cash posting, denials management and customer service. This position serves as a subject matter expert within the department, setting priorities and directing daily operations towards serving our patients. Additionally, the Patient Accounts Supervisor aligns resources to support and achieve departmental goals and objectives.


Responsibilities

  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Ensures the resolution of complex insurance, patient accounts and customer service related issues.
  • Works with staff to ensure that productivity and quality standards are met in accordance to departmental policies and procedures.
  • Audits accounts to ensure accurate and timely resolution of outstanding issues on payor and patient accounts.
  • Aligns resources to achieve daily patient accounting operational goals within the work unit and in collaboration with other departments.
  • Communicates with staff, patients, internal key stakeholders and insurance companies to ensure operational effectiveness.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Bachelor's Degree
  •  

    Supervisor Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer