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Director of Ambulatory Services

Job Description

Job ID: 1218525
Employment Status: Full-Time
More Information:

For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Children’s is consistently ranked among the nation’s best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Children’s Hospital follows one simple mission – to do what’s right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit, Facebook, Twitter and Instagram.


Role Purpose

Overall responsibility for the multidisciplinary staff of the pediatric specialty center including responsibility for the Operating Room, Imaging, PAWS, Therapy, Lab, and Pharmacy, Guest Services, Safety Stop, Child Life, Psychology, Audiology, Infusion, EEG, leased medical offices and other services as assigned. Including the accountability for the quality of care patients receive, performance of the personnel under their supervision, and cost effective operation of each department. This also includes assuring that all patients, family and visitors receive a high level of attention and prompt, courteous service and working with SLCH resources to continuously improve service in each clinical discipline. The Director is responsible for coordinating all services and assuring the patient flow is optimized. Also responsible for providing leadership through positive role modeling of SLCH mission and Washington University School of Medicine core values. Also responsible for the direction of the BJC HealthCare Call Center and through telephone and internet vehicles, expanding consumer and physician access to BJC's hospitals and corporate services lines.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Directs overall operations and sets strategic direction of ambulatory care services and related programs and services.
  • Prioritizes and implements quality monitoring, regulatory compliance, and reporting for outpatient and ambulatory needs.
  • Measures and monitors patient satisfaction, process indicators, quality improvement plans and outcomes in all departments.
  • Coordinates all services and ensures that patient flow is optimized.
  • Collaborates with Medical Directors and WUSM leadership to develop committees for ambulatory and outpatient initiatives.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements



  • Master's Degree
  • - Business/Healthcare related



  • 5-10 years

    Supervisor Experience

  • 2-5 years


    Preferred Requirements and Additional Job Information


    Supervisor Experience

  • 5-10 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer