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Director, Patient Support Services

Job Description

Job ID: 1217157
Employment Status: Full-Time
More Information:

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.


Role Purpose

Provide oversight and direction by implementing strategies through planning and development of goals and objectives for the Patient Support Service teams: Spiritual Care, Concierge, Gift Shop, Hospitality Services, Volunteer Services, and Patient Experience. Partner with hospital executives and senior leadership to develop programs to support patient experience goals. Set standards of performance and measurement for the operational goals that align with the hospitals core objectives. Strategically plan and organize departmental operations to adjust to labor, market, regulatory, budgetary and standards changes.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Collaborates with hospital leadership and medical staff to develop and implement strategic initiatives. Identifies and establishes long and short-term priorities that improve the patient, physician, and team member experience.
  • Direct operations of the Patient Support Services teams: Spiritual Care, Concierge, Gift Shop, Hospitality Services, Volunteer Services and Patient Experience and integrates services with other departments within the hospital and system to ensure safe and timely patient care.
  • Lead the development and implementation of strategic goals for support disciples to ensure contemporary practice as well as full integration into models of care.

  • Minimum Requirements



  • Bachelor's Degree
  • - Related field of study



  • 5-10 years

    Supervisor Experience

  • 2-5 years


    Preferred Requirements and Additional Job Information



  • 10+ years

    Supervisor Experience

  • 5-10 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer