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IT Service Continuity Analyst

Job Description

Job ID: 1215698
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

The Service Delivery Analyst is responsible for determining the most effective way to conduct operations (e.g., operational control, issue management, stakeholder management, modeling) and is assigned to support a Service Delivery Manager within a specific service delivery category (e.g., End User Services, , Identity and Access Management, Application area).


  • Manage internal and external operational activities to achieve results for the assigned Service Delivery category (e.g., Compute, IAM).
  • Manage and escalate issues related to supplier service delivery and performance on a day-to-day basis, and analyze performance trends and SLA reports to identify improvement areas and areas of non-compliance.
  • Perform (and/or work with suppliers to perform) root cause analysis for systemic issues within production and gaps in service delivery and collaborate with Service Delivery Manager to mitigate risks and improve business outcomes.
  • Understand scope of supplier services and the potential for rationalization of supplier portfolio to decrease cost of delivery and/or enhance the quality of services.
  • Support technology lifecycle management for system components that support the delivery of the services.

  • Minimum Requirements



  • Assc Deg and/or Equivalent Exp


  • 2-5 years


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree


  • 5-10 years

    Supervisor Experience

  • < 2 years
  • No Experience

    Licenses & Certifications

  • Lean/Six Sigma

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer