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Interpreter/Call Center, Part-Time

  • Saint Louis, MO
  • Case Coordination
  • Job Grade: N16
  • Shift: Undefined
  • 1214705
  • Employment Status: CONTRACTOR

Job Description


Job ID: 1214705
Employment Status: PRN
More Information:

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.


Overview

Role Purpose

Interprets for non/limited English-speaking patients and English speaking health care providers in BJH, Children's Hospital and Washington University Medical Center health care environments. Promotes effective care of non-English speaking patients through cultural and linguistic bridging.
Performs all or most of the following job duties: answering the telephones; scheduling patient appointments; interpreter deployment; registering patients in the computer; checking patients out; scheduling follow up visit if needed. May also be required to enter physician-related charges into the computer, as well as billing of hospital/interpreter service charges.

Responsibilities

  • Assists with operations of unit services and integration with other departments.
  • Provides direct interpretation and establishes a communication link between deaf patients, families and English speaking healthcare providers.
  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

    • Minimum Requirements

     

    Degree

  • Associate's Degree

    •  

    Experience

  • 2-5 years

    •  

    Supervisor Experience

  • No Experience
    • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer