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Training & Quality Specialist

Job Description


Job ID: 1213156
Employment Status: Full-Time
More Information:

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Overview


Role Purpose

This position is responsible for the design, delivery, and ongoing reinforcement of training, employee development, and quality improvement initiatives. Reporting to the department manager, the Training & Quality Supervisor is responsible for monitoring and evaluating patient contact touchpoints for the Access Center to ensure consistency with established policy and procedure.


Responsibilities

  • Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  • Prepares and maintains policy and procedure resources; conducting training sessions; developing outcome improvement resources.
  • Lead and support additional special projects, reporting and initiatives of the quality team as necessary to achieve departmental objectives; includes the monitoring, scoring and coaching of inbound and outbound calls.
  • Prepares new representatives by conducting orientation to service processes; providing resources and assistance; scheduling orientation; new hire training, new hire nesting, and supervisor training.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer