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Senior Meditech Support Analyst

Job Description


Job ID: 1211953
Employment Status: Full-Time
More Information:

Boone Hospital Center is a 394-bed full service hospital located in Columbia, MO. It is a regional referral center located in the center of the state. The hospital provides progressive healthcare programs, services, and technology to people in 26 mid-Missouri counties. Although the hospital is full service, areas in which Boone Hospital Center excels are cardiology, neurology, oncology, surgical, obstetrical services, and numerous other specialties. The hospital maintains a 24-hour emergency center with hospital-based ambulance service and a helipad for incoming emergency air transportation.  Recognizing its excellence in nursing care, Boone Hospital Center has been certified as a "Magnet Hospital" by the American Nurses Credentialing Center.
 


Overview


Role Purpose

Provides on-site and remote end-user support for the organization's Epic system, databases and applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Receives limited instruction, guidance and direction from others. Develops competence by performing structured work assignments. May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.


Responsibilities

  • Acts as Tier II in the escalation path to diagnoses, troubleshoots and coordinates the resolution of problems and issues with the clinical application. Escalates to the Tier III support within a predetermined time limit.
  • Facilitates the installation and implementation of hardware equipment between IT, patient care and business process teams.
  • Identifies, coordinates, and works with leadership on system updates, changes and enhancements to support clinical information and meet business needs.
  • Provides training and consulting to end-users and acts as a liaison between the customer and the HIP build teams.
  • Creates and updates knowledge base articles as appropriate. Acts as a resource for colleagues with less experience.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 5-10 years

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • 10+ years
  •  

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer