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REP, CALL CENTER - SR

Job Description

Additional Job Information

  • 24 Hours per Week -
  • 2:30 p.m. to 11:00 p.m. -
  • 12:30 p.m. to 9:00 p.m. -
  • 10:30 p.m. to 7:00 a.m. -

  • Job ID: 1211046
    Employment Status: Part-Time
    More Information:

    Memorial Hospital Belleville is a 222-bed, full-service hospital serving southwest Illinois. Since 2008, it has been designated as a Magnet®-recognized organization for nursing excellence by the American Nurses Credentialing Center. Memorial Hospital Shiloh, a 94-bed, all-private suite hospital was recognized with Magnet status in 2018.

    The Switchboard Operators manage all voice communications into and out of the organization as well as providing support for paging and emergency communications within the organization.


    Overview


    Role Purpose

    Responsible for answering and directing calls. Responsible for providing effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of the company and programs as well as team members within the system.


    Responsibilities

  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 5-10 years
  •  


    Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer