Check the Status of your Application
Back

Customer Service Representative- Full-Time

Job Description


Job ID: 1210483
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

In Clinical Engineering our mission is to provide a team of empowered professionals providing continued improvement in patient care and equipment planning & support technologies. BJC Healthcares' Clinical Engineering (Clinical Asset Management) team provides operational support and maintenance management of diagnostic, treatment, and patient support technologies.  Specific service areas include, Medical equipment planned maintenance services, Medical equipment demand and corrective maintenance services, Operational support for functions employing medical technology, Support of Risk Management and EH&S functions, Technology asset management support, acquisition and disposal, Technology maintenance contract management, Technology capital project planning and management.


Overview


Role Purpose

Responsible for receiving, dispatching, processing and routing all incoming calls to the Clinical Engineering Customer Service Center. Performs data entry and tracking of call dispatch in the support of continuous quality improvement. Determines and promptly initiates the appropriate service responses, and follows through the service event mandated by call escalation.


Responsibilities

  • Answers a high volume of calls, determines the appropriate response and promptly dispatches service.
  • Receives calls from technicians, physicians, nursing and other staff throughout the hospital.
  • Executes data entry process based on customer calls.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • < 2 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer