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Patient Access Manager

Job Description

Job ID: 1210303
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

Manages front line leaders over multiple departments who are engaged in various Patient Access functions focused on delivering superior care to every patient on every visit.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Partners with Patient Access and Revenue Cycle Management leadership to develop KPIs, key projects goals and objectives Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, authorization securement, notice of admissions to payers, accurate collection of data elements required for admission and treatment, and patient payment collections.
  • Thinks strategically and creatively in applying technology to improve processes. Advises and recommends improvement opportunities to increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Contributes to customer service, patient satisfaction, and A/R goals and seeks ways to control costs without compromising safety or quality of care. Includes analyzing data and takes action, accordingly, to improve outcomes.
  • Drives quality improvement initiatives by analyzing department procedures and serving as the subject matter expert and operational consultant for other field based Patient Access operations supervisors and managers.
  • Maintains technical knowledge of statistical and data analysis and troubleshooting techniques to resolve revenue cycle problems or enhance overall efficiency and effectiveness.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements



  • Bachelor's Degree
  • - Business/HIM/related
  • High School Diploma or GED


  • 5-10 years

    Supervisor Experience

  • 2-5 years


    Preferred Requirements and Additional Job Information


    Licenses & Certifications

  • CHAM

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer