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Lead Partner, Family Centered

Job Description

Job ID: 1209757
Employment Status: PRN
More Information:

For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Children’s is consistently ranked among the nation’s best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Children’s Hospital follows one simple mission – to do what’s right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit, Facebook, Twitter and Instagram.


Role Purpose

The Family Partner provides leadership and support, from the family perspective, in the educational and programmatic activities, practices and policies that promote and integrate patient family centered care throughout the organization. Provides coordinated education for families, staff, and volunteers about core values and behaviors of patient family-centered care. The Family Partner supports effective operations of PFCC programs including the Patient Family Centered Care Council (PFCCC), Family Mentors, Families as Actors in Clinical Simulation, and Family Centered Care Rounds development.


  • Act as liaison between requesting departments and program participants by parents/family members of a child who has received care by the hospital.
  • Manage survey/feedback process for participants: follow up with participants as relevant; monitor and update program results on a monthly basis. Track statistics relevant to program and hours of program participants.
  • Manage the new participant intake process: provide information to potential new advisors, assist with paperwork, and conduct training for new participants. Mentor new participants by providing shadowing opportunities and attending events with them until they demonstrate readiness to participate individually.
  • Coordinate requests for program participation on a monthly basis; track events and responses.
  • Manage the request process: field new requests, meet with potential new partners to assess opportunities, gauge roles, and determine how to best meet goals.

  • Minimum Requirements



  • High School Diploma or GED


  • <2 years

    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer