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Referral Coordinator-Lead

Job Description

Job ID: 1209603
Employment Status: Full-Time
More Information:

BJC Home Care Services offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs as well as the Lifeline emergency response system. BJC Home Care Services provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Marketing team of BJC Home Care Services works to promote our organization's services to and facilitate patient referrals from physicians, hospitals and other healthcare facilities in the geographic area in which we provide patient care and services.


Role Purpose

Serves as the lead for the Referral Coordinator's. Directs the patient flow process for the Referral Coordinators. Coordinates the day-to-day operations in respective areas. Assist in training new staff. Provides updates to the Intake Manager. Promotes and holds employees responsible for ICARE standards.


  • Performs complete and correct data entry of necessary information.
  • Identifies and resolves problems encountered in the order entry and confirmation processes.
  • Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
  • Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
  • Assists staff with trouble-shooting unusual accounts and escalated patient concerns.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements



  • Associate's Degree


  • <2 years

    Supervisor Experience

  • < 2 years

    Licenses & Certifications

  • RN


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree


  • 5-10 years

    Supervisor Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer