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Patient Service Representative

Job Description


Job ID: 1201361
Employment Status: Full-Time
More Information:

BJC Corporate Health Services, the occupational medicine organization within BJC HealthCare, externally supports employers and employees of the St. Louis metropolitan area with three full-service BarnesCare clinics that provide expert physicals, surveillance, injury/exposure evaluation and treatment. Specialized services include contract management of work-related injury care for BJC hospitals, independent medical exams, traveler's health, on-site services, care management, toxicology support and two 24/7 hotlines for body substance exposures and emergency room coordination of work-related care. BJC Corporate Health Services provides occupational health support for BJC employees through on-site and virtual oversight including administration of workers' compensation. BJC Corporate Health Services also manages the BJC WellAware fitness center, which extends fitness opportunities with on-site classes at BJC hospitals throughout the metropolitan area. In 2010, BJC Corporate Health Services became the first and only St. Louis occupational medicine provider quality-certified by the National Association of Occupational Health Providers.


Overview


Role Purpose

Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central Billing Office by maintaining patient financial records at the office. Provides closure to patient visit. May support office as switchboard operator as needed.


Responsibilities

  • Handles telephone calls from patients, forwarding calls needing triage.
  • Performs receptionist duties.
  • Verifies health insurance payment information and educates patients on the applicable regulations. Collects payments and records data.
  • Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges.
  • Coordinates information with Central Billing Office to ensure all charges are captures and properly collected.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer