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Call Center Reprepresentative

Job Description

Additional Job Information

  • 40 Hours per Week -
  • Weekend Rotation as Required by Department -

  • Job ID: 1200294
    Employment Status: Full-Time
    More Information:

    Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

    The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel, Operators, Leads, Coordinator and Supervisor.¿ It is the role of the Operator Service department to provide professional, Courteous, fast and friendly customer service. It is our role to service the patient, family and entire BJH community by ensuring they are able to reach, their family, friends and staff members.¿ The Operator Services department serves as the connection between the patient, family and staff for general information as well as emergent information/situations.


    Overview


    Role Purpose

    Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.


    Responsibilities

  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • <2 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 2-5 years
  •  


    Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer