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Performance Improvement Director

Job Description

Job ID: 1199862
Employment Status: Full-Time
More Information:

Christian Hospital is an acute-care community hospital with 220 staffed beds, located in north St. Louis County. As a founding member of BJC HealthCare, the hospital has an expert medical staff and a diverse workforce of nearly 2,000 health care professionals who are dedicated to providing the absolute best care with the latest technology and medical advances. Christian Hospital is nationally recognized for stroke care and cardiology, and highly regarded for its excellence in emergency medicine, robotic surgery, orthopedic and spine surgery, pulmonology and wound care.

Our Northwest HealthCare campus, located six miles west of Christian Hospital in Florissant, offers the community 24-hour emergency care as well as a variety of outpatient services and physician practices.

The Quality and Service Excellence Department promotes the vision of Christian Hospital. The scope of clinical quality includes, but is not limited to, on-going assessment of data to improve internal processes to enhance the quality of care provided to our patients, as a facility and from individual departmental levels. This assessment measures important hospital and departmental dimensions of performance as outlined by The Joint Commission (TJC) and the Centers for Medicare and Medicaid Services (CMS). Service Excellence promotes a culture based around customer support in an efficient, excellent, equitable and empowering manner. The Best-In-Class Scorecard, Emerging Trends Report Card, ORYX data reported through Quality Works and BJC Scores are the tools used to report quality and service measures.


Role Purpose

Provides leadership, direction, and management for the Performance Improvement Department, The Director of PI is responsible for developing and implementing plans for performance improvement initiatives strategically aligned with Christian Hospital (CH) and BJC priorities, providing PI support for the CH GDP process management and team performance. The Director of PI will oversee Business Intelligence (BI)/data management, analysis and support for CH strategic and priority initiatives. BI / Data Management support requirements will also include collaboration with CH Patient Safety and Quality initiatives and with CCE on BJC system wide initiatives.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Coordinates regulatory reviews and stays abreast of regulatory standards and communicates to management.
  • Works closely with Business Intelligence (BI) and Information Systems to develop and implement BI as an important management tool with real time data.
  • Develops and maintains a system to collect, track, and communicate team data.
  • Works closely with Medical Staff Office to ensure the Performance Improvement department provides aggregate physician data.

  • Minimum Requirements



  • Master's Degree


  • 5-10 years

    Supervisor Experience

  • 5-10 years


    Preferred Requirements and Additional Job Information


    Licenses & Certifications

  • Lean Manufacturing Cert
  • Lean/Six Sigma Black Belt

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer