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Job Description

Job ID: 1199689
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


Role Purpose

Provides on-site and remote end-user support for the organization's Epic system, databases and applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Receives limited instruction, guidance and direction from others. Develops competence by performing structured work assignments. May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.


  • Acts as Tier II in the escalation path to diagnoses, troubleshoots and coordinates the resolution of problems and issues with the clinical application. Escalates to the Tier III support within a predetermined time limit.
  • Facilitates the installation and implementation of hardware equipment between IT, patient care and business process teams.
  • Identifies, coordinates, and works with leadership on system updates, changes and enhancements to support clinical information and meet business needs.
  • Provides training and consulting to end-users and acts as a liaison between the customer and the HIP build teams.
  • Creates and updates knowledge base articles as appropriate. Acts as a resource for colleagues with less experience.

  • Minimum Requirements



  • High School Diploma or GED


  • 5-10 years


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree


  • 10+ years

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer