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Sr. Call Center Analyst

Job Description

Job ID: 1199054
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

Expands BJC HealthCare's growth from hospitals located in the 500 mile catchment area, through direction of the BJC HealthCare corporate service line marketing initiatives. This includes the BJC Call Center, the WUSM Department of Pediatrics line, the SLCH Nurse Triage Answer Line, After Hours Service and Physician Exchange. Through telephone and internet vehicles, expands consumer and physician access to BJC¿s hospitals and corporate service lines. Includes 24/7 operation of multidisciplinary call centers that handle over 450,000 physician and consumer calls a year. Includes SLCH Children's Direct Physician Accessl Line/Transfer Center, which, in partnership with WUSM provides services including transfers, direct admits Transport Team dispatch, phone consults, referrals to/appointment for WUSM clinics, patient information, etc. generating incremental volume and margin to the system, enhanced communication with physicians and clients and high physician/patient satisfaction. Also delivers market research and customer relationship management activities.


Role Purpose

Coordinates the clinical requirements necessary for enhancing the Information systems used that promote professional clinical practice. Provides the system testing and ongoing support of those systems. Communicates ongoing CIS enhancements with various user groups and evaluates the need for system upgrades based on user needs. Evaluates the customer needs on a frequent basis and manages the user request process. Serves as a liaison in planning the design of clinical information systems.


  • Maintains, supports and implements system upgrades, in addition to obtaining and inputting data from various systems and providing reports or audits as requested by management.
  • Serves as a contact for questions about data reporting and interpretation.
  • Maintains system security, and grants access to systems, applications, and databases.
  • Manages the design and production of requested reports.
  • Maintains, updates, and audits data collection tools and definitions.

  • Minimum Requirements



  • Associate's Degree
  • - Information Systems/related



  • 2-5 years

    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer