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Lab Client Response (1.0, 8:30 am-5:00 Mon-Fri)

Job Description


Job ID: 1197477
Employment Status: Full-Time
More Information:

Boone Hospital Center is a 394-bed full service hospital located in Columbia, MO. It is a regional referral center located in the center of the state. The hospital provides progressive healthcare programs, services, and technology to people in 26 mid-Missouri counties. Although the hospital is full service, areas in which Boone Hospital Center excels are cardiology, neurology, oncology, surgical, obstetrical services, and numerous other specialties. The hospital maintains a 24-hour emergency center with hospital-based ambulance service and a helipad for incoming emergency air transportation.  Recognizing its excellence in nursing care, Boone Hospital Center has been certified as a "Magnet Hospital" by the American Nurses Credentialing Center.
 

The laboratory department at Boone Hospital Center provides routine, emergency, and esoteric testing for patients in the community we serve. Services are available 7 days a week, 24 hours a day, 365 days a year. The laboratory departments are staffed with nationally certified clinical technical specialists, medical laboratory technologists, medical laboratory technicians and histotechnicians. These positions are supported by lab technicians, lab assistants, phlebotomists, and clerical support personnel.


Overview


Role Purpose

Responsible for providing precise and accurate ordering of laboratory tests, entering laboratory results into the computer, reporting laboratory results, answering customer inquiries in a timely manner, calling exceptions to clients, correctly directing inquiries, and following up on problems.


Responsibilities

  • Processes all incoming and outgoing calls. Sorts reports; adds on tests when orders are faxed or delivered in an accurate and timely manner.
  • Coordinates a simultaneous series of tasks accurately, including STAT orders and fluctuation in workload. Prioritizes work to complete within scheduled hours and established turnaround times. Performs work in an organized and systematic manner.
  • Provides general clerical support to laboratory including insurance and requisition processing.

  • Minimum Requirements

     

    Degree

  • Associate's Degree
  • - Physical/Life Science/related

     

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • < 2 years
  •  

    Licenses & Certifications

  • MLT-ASCP or equiv

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer