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Sr. Performance Improvement/Project Management Manager

Job Description

Job ID: 1197269
Employment Status: Full-Time
More Information:

Christian Hospital is an acute-care community hospital with 220 staffed beds, located in north St. Louis County. As a founding member of BJC HealthCare, the hospital has an expert medical staff and a diverse workforce of nearly 2,000 health care professionals who are dedicated to providing the absolute best care with the latest technology and medical advances. Christian Hospital is nationally recognized for stroke care and cardiology, and highly regarded for its excellence in emergency medicine, robotic surgery, orthopedic and spine surgery, pulmonology and wound care.

Our Northwest HealthCare campus, located six miles west of Christian Hospital in Florissant, offers the community 24-hour emergency care as well as a variety of outpatient services and physician practices.

The Quality and Service Excellence Department promotes the vision of Christian Hospital. The scope of clinical quality includes, but is not limited to, on-going assessment of data to improve internal processes to enhance the quality of care provided to our patients, as a facility and from individual departmental levels. This assessment measures important hospital and departmental dimensions of performance as outlined by The Joint Commission (TJC) and the Centers for Medicare and Medicaid Services (CMS). Service Excellence promotes a culture based around customer support in an efficient, excellent, equitable and empowering manner. The Best-In-Class Scorecard, Emerging Trends Report Card, ORYX data reported through Quality Works and BJC Scores are the tools used to report quality and service measures.


Role Purpose

Manages managers and senior level project managers and continuous improvement resources. Responsible for working with BJC executive leadership, key strategic imperative leaders, high impact initiative leaders, operational leaders and transformation-focused project leaders and teams to prioritize key objectives and to scope and define engagements.  Also responsible for developing and deploying strategic direction regarding business models and service offerings in response to BJC senior leadership and organizational requirements for project, program, portfolio and continuous improvement efforts.


  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Manages managers and individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans.  Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Works with senior executives to identify, define and prioritize strategies, business, operations and process concerns impeding key business goals.
  • Develops and deploys strategic direction regarding business models and service offerings related to project, program, portfolio and continuous improvement efforts.
  • Continually analyzes developments in fields related to transformation competencies and determine fit and feasibility within the BJC culture. Identifies appropriate engagement strategies for improving the overall competencies across BJC.

  • Minimum Requirements



  • Bachelor's Degree
  • - Business/Engineering/related



  • 10+ years

    Supervisor Experience

  • 5-10 years


    Preferred Requirements and Additional Job Information



  • Master's Degree
  • - Business/Engineering/related


    Supervisor Experience

  • 10+ years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer