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Training Specialist, Revenue Cycle Management

Job Description

Job ID: 1196573
Employment Status: Full-Time
More Information:

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

Revenue Cycle Management (RCM) is the combination of people, processes and technology that will provide BJC patients and families with a seamless, transparent experience through scheduling, authorization, registration, charge capture, billing and collection.  RCM will deliver state-of-the-art integrated workflows and processes enabled by technology to improve all aspects of revenue cycle functions.  This will position BJC with a sustainable advantage and competitive edge in the communities we serve. 


Role Purpose

The RCM Quality and Training function ensures RCM team members have the standard work, knowledge, skills, feedback, and resources to be successful. Quality drives the training content, and training ensures quality standards are met. The RCM Training Specialist has revenue cycle subject matter expertise, specifically in patient access and revenue management, along with an inherent ability to teach that expertise to others. Develops resources and facilitates participant-centered, application-based training programs for RCM team members and leaders. In coordination with leaders and quality specialists, develops and updates standard work documentation; ensures updates are communicated to all appropriate team members. Incorporates updates into training materials. Works with RCM leadership, operations management, trainers, and team members at all levels to assure training efforts result in achieving the quality metrics identified by leaders and quality specialists. Consults with leaders, quality specialists and other team members to identify performance gaps and root causes; partners to develop and implement mitigation plans.


  • Develops participant-centered and application-based course materials such as facilitation guides, participant handouts, job aids, and reference guides. Develops back-on-the-job resources for participants and leads/preceptors to ensure learning transfers from the classroom. Provides content and scenario/simulation expertise to instructional designers on larger or on-line training programs. Modifies and updates training resources based on feedback, updated standard work, and emerging training needs.
  • Prepares for and facilitates training sessions, including classroom (in-person or virtual) and 1:1 instruction at The Commons or a hospital. Arrives prior to a scheduled training class to prepare the classroom, including setting up the training environment and other logistics. Promotes effective use of electronic systems, identifying and preventing bad habits and work around. Completes required documentation related to class session. Conducts and tracks competency assessment. Incorporates principles of adult learning, adding interactions and/or making adjustments during class to ensure participants stay engaged and are learning. Serves as change agent to promote, effect and support change in standard work and other changes.
  • In collaboration with quality specialists and preceptors, conducts performance audits on new hires and other team members.
  • Collaborates with quality specialists and department leaders to ensure documented, easily accessible, current, thorough and accurate standard work (such as policies, procedures, and work flows) is in place for each job role. Incorporates standard work into training courses and materials. Builds consistency across departments.
  • Identifies trends that may require additional training focus, standard work modification, etc. Collaborates with quality specialists to identify trends that may affect quality outcomes. Consults with leaders and quality specialists to analyze the root causes of quality gaps, and works with appropriate leaders to develop mitigation plans, which may or may not include re-training.

  • Minimum Requirements



  • Associate's Degree


  • 2-5 years


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree


  • 5-10 years

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer