Sr. Performance Improvement Consultant

Job Description

Job ID: 1193365
Employment Status: Full-Time
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Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer care, and women’s and infants’ services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children’s Hospital.

In 2016, Missouri Baptist was named a Magnet® hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a healthcare organization can receive for nursing excellence and quality patient care. Missouri Baptist is the first hospital in St. Louis County to achieve this recognition, which has been accomplished by less than 7 percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St. Louis metro area.

Missouri Baptist Medical Center is a member of BJC HealthCare, one of the nation’s largest nonprofit healthcare organizations.

 

The Missouri Baptist Medical Center (MBMC) performance improvement team focuses on improving processes that support the practice of medicine. In our ever-changing environment of new regulations, technologies, treatments, medications, etc., it becomes essential that healthcare organizations like MBMC position themselves to capitalize on current best practices industry wide. Furthermore, social and economic pressures necessitate the need to be ever more cost effective in providing care while simultaneously achieving the highest quality outcomes in the most patient-friendly manner. Successful PI professionals will embrace shepherding clinical experts through optimization of their own processes, not as subject-matter-experts, but rather facilitators of an extensive solution development methodology. Most frequently, process improvement is approached through use of kaizen, with the model of a focused event with a dedicated, contiguous period of time allocated to a cross-functional team of stakeholders.


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Role Purpose

Manages or provides in-depth and broad process improvement / transformation expertise for project teams, process owners, operations, leadership and stakeholders in order to achieve engagement goals and operational performance objectives to reach successful business outcomes.  Engagement assignments, team size and duration will vary and can be large in scope, complexity and strategic alignment.

Performs and manages tasks and team members related to:
- 6 Sigma, Lean, rapid improvement events and associated activities
- Project scoping, planning, execution, analysis and tracking
- Change management
- Team facilitation
- Data collection and analysis
- Risk/Issue identification and mitigation
- Stakeholder tollgates/reports
- Conducts training in continuous improvement methodologies and practices related to transformation core competencies.


Responsibilities

  • Performs and manages tasks and team members related to: - 6 Sigma, Lean, rapid improvement events and associated activities - Project scoping, planning, execution, analysis and tracking - Change management - Team facilitation - Data collection and analysis - Risk/Issue identification and mitigation - Stakeholder tollgates/reports - Conducts training in continuous improvement methodologies and practices related to transformation core competencies.
  • Identifies, performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics in large complex operations. This includes voice of the customer, data collection, value stream and process mapping current state, stakeholder assessment, and other Lean/6 Sigma activities.
  • Takes lead in performing or managing tasks related to developing the future state goals and conducts analysis of the gap between current state and future state, Utilizes advanced data and statistical analysis techniques and lean/6sigma methods for assessing root causes, issues with process, stakeholder support needed, and gap identification.
  • Conducts advanced improvement activities through engagement of teams, subject matter experts , stakeholders and benchmarking. Facilitates complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization and other objectives. Identifies best countermeasures and combined solutions needed to address root causes.
  • Provides expert advice and contribution for rollouts, implement action and development of sustainment/control plans for solutions. Ensures appropriate project management is utilized (project approval and charters, work breakdown structures, schedules, dependencies, resource assignments, tracking and analysis, risk/issues, mitigation strategies). Completes or manages appropriate report and dashboard documents and keep stakeholders informed.

  • Minimum Requirements

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Master's Degree
  •  

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • 2-5 years
  •  

    Licenses & Certifications

  • Lean/Six Sigma
  • PMI
  • PMP

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer