Lead Patient Access Rep., 4p-12a

Job Description

Job ID: 1190478
Employment Status: Full-Time
Your Career. Made Better.

Christian Hospital is an acute-care community hospital with 220 staffed beds, located in north St. Louis County. As a founding member of BJC HealthCare, the hospital has an expert medical staff and a diverse workforce of nearly 2,000 health care professionals who are dedicated to providing the absolute best care with the latest technology and medical advances. Christian Hospital is nationally recognized for stroke care and cardiology, and highly regarded for its excellence in emergency medicine, robotic surgery, orthopedic and spine surgery, pulmonology and wound care.

Our Northwest HealthCare campus, located six miles west of Christian Hospital in Florissant, offers the community 24-hour emergency care as well as a variety of outpatient services and physician practices.

Registration at Northwest Healthcare of BJC provides services to all patients entering our facilities for any out patient testing or Emergency care, regardless of age or diagnosis regardless of ability to pay.


Join Us!


Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Ensure the department runs smoothly in the absence of the Supervisor / Manager.


Responsibilities

  • Round various registration areas to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments.
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
  • Excels in hospital registration and multiple ancillary computer systems. Cross-trained in all aspects of registration and scheduling for multiple points of service areas. Registers, verifies insurance, checks insurance eligibility and scans and retrieves documents in the ActiveFax system.
  • Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership.
  • Able to provide consistent excellent customer service in a variety of situations. Mentor staff in most appropriate ways to handle various situations that may arise.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Associate's Degree
  •  

    Licenses & Certifications

  • CHAA
  •  

    Service Support Skills

  • Patient Access - 2 years or more

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer