Job ID: 1189573
Employment Status: Full-Time
More Information:
BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.
The Operations Department provides support to the strategic and operational objectives of BJC Medical Group practices and is located in Town & Country.
Overview
Role Purpose
Oversees operations for up to 85 providers in multiple practice sights. Works as a partner with the Regional Physician Champion and is responsible for overall patient flow, physician employment, strategic planning, marketing and financial performance. Provides management guidance to Site Administrators that are responsible for day to day operations.
Responsibilities
Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reportsCollaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.
Minimum Requirements
Degree
Bachelor's Degree
Experience
5-10 years
Preferred Requirements and Additional Job Information
Degree
Master's Degree
Supervisor Experience
2-5 years
Benefits Statement
Note: not all benefits apply to all openings
- Comprehensive medical, dental, life insurance, and disability plan options
- Pension Plan*/403(b) Plan
- 401(k) plan
- Tuition Assistance
- Health Care and Dependent Care Reimbursement Accounts
- On-Site Fitness Center (depending on location)
- Paid Time Off Program for vacation, holiday and sick time
*Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center
Legal Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer
