Financial Assistance Navigator, Missouri Baptist Medical Center

Job Description

Job ID: 1187317
Employment Status: Full-Time
Your Career. Made Better.

Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer care, and women’s and infants’ services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children’s Hospital.

In 2016, Missouri Baptist was named a Magnet® hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a healthcare organization can receive for nursing excellence and quality patient care. Missouri Baptist is the first hospital in St. Louis County to achieve this recognition, which has been accomplished by less than 7 percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St. Louis metro area.

Missouri Baptist Medical Center is a member of BJC HealthCare, one of the nation’s largest nonprofit healthcare organizations.

 

Recognized as one of the region's outstanding cancer programs, the new medical and radiation oncology areas feature improved access for patients, enlarged treatment areas, family support zones, expanded treatment space and a healing garden.


Join Us!


Role Purpose

Responsible for performing pre-admission and in-house collection activities to ensure receipt of appropriate payment for services provided to our patients. Responsible for facilitating the accounts receivable management process before and during the patient's hospitalization. Provides self pay, under-insured patients with quality, reasonable and consistent financial counseling and refers patients to government agencies.


Responsibilities

  • Performs financial analysis and counseling for applicable admissions or pre-admissions, in order to identify and address any potential problems with insurance benefits and the patient‘s ability to pay. Notifies Case Management of insurance issues.
  • Request payment, as applicable, before or at the time of admission due to unmet deductibles, inadequate or no insurance coverage, uncovered services, package price services or previous bad debt accounts.
  • Documents appropriate financial information into the computer system.
  • Assist patients with account balance questions, itemized statement requests and resolving billing issues. Communicates in a professional, positive and respectful manner with patients. Be able to provide consistent excellent customer service in a variety of situations. Maintains effective communication with Revenue Management.
  • Provide assistance to uninsured patients and families. Perform evaluation for possible insurance coverage or other payment opportunities. Utilize self-pay report to determine charity based on U.S. poverty guidelines and hospital policies. Assist with the completion of Medicaid applications.

  • Minimum Requirements

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Licenses & Certifications

  • Cert Application Counselor

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer