Customer Service Specialist, Part-Time, Nights

Job Description

Job ID: 1185113
Employment Status: Part-Time
Your Career. Made Better.

For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Children’s is consistently ranked among the nation’s best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Children’s Hospital follows one simple mission – to do what’s right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit StLouisChildrens.org, Facebook, Twitter and Instagram.


Join Us!


Role Purpose

Responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care of our patients.


Responsibilities

  • Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
  • Proactively following up with physicians and patients regarding hospital visits.
  • Ensures accurate and timely communication efforts including: initial point of contact, acting as liaison support for patients, medical staff and providers, and ensuring follow through to resolution.
  • Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.
  • Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer