BJC Careers

Patient Access Representative Lead Mon-Fri 1100-1930

Saint Louis, MO
Patient Access


Job Description

Job ID: 1181040
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer care, and women’s and infants’ services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children’s Hospital.

In 2016, Missouri Baptist was named a Magnet® hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a healthcare organization can receive for nursing excellence and quality patient care. Missouri Baptist is the first hospital in St. Louis County to achieve this recognition, which has been accomplished by less than 7 percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St. Louis metro area.

Missouri Baptist Medical Center is a member of BJC HealthCare, one of the nation’s largest nonprofit healthcare organizations.

 


Join Us!


Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Ensure the department runs smoothly in the absence of the Supervisor / Manager.


Responsibilities

  • Round various registration areas to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments.
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
  • Excels in hospital registration and multiple ancillary computer systems. Cross-trained in all aspects of registration and scheduling for multiple points of service areas. Registers, verifies insurance, checks insurance eligibility and scans and retrieves documents in the ActiveFax system.
  • Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership.
  • Able to provide consistent excellent customer service in a variety of situations. Mentor staff in most appropriate ways to handle various situations that may arise.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Associate's Degree
  •  

    Licenses & Certifications

  • CHAA

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer