BJC Careers

Performance Improvement Consultant

Saint Louis, MO
Support Services


Job Description

Job ID: 1179493
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Christian Hospital is an acute-care community hospital with 220 staffed beds, located in north St. Louis County. As a founding member of BJC HealthCare, the hospital has an expert medical staff and a diverse workforce of nearly 2,000 health care professionals who are dedicated to providing the absolute best care with the latest technology and medical advances. Christian Hospital is nationally recognized for stroke care and cardiology, and highly regarded for its excellence in emergency medicine, robotic surgery, orthopedic and spine surgery, pulmonology and wound care.

Our Northwest HealthCare campus, located six miles west of Christian Hospital in Florissant, offers the community 24-hour emergency care as well as a variety of outpatient services and physician practices.

The Quality and Service Excellence Department promotes the vision of Christian Hospital. The scope of clinical quality includes, but is not limited to, on-going assessment of data to improve internal processes to enhance the quality of care provided to our patients, as a facility and from individual departmental levels. This assessment measures important hospital and departmental dimensions of performance as outlined by The Joint Commission (TJC) and the Centers for Medicare and Medicaid Services (CMS). Service Excellence promotes a culture based around customer support in an efficient, excellent, equitable and empowering manner. The Best-In-Class Scorecard, Emerging Trends Report Card, ORYX data reported through Quality Works and BJC Scores are the tools used to report quality and service measures.


Join Us!


Role Purpose

Manages or provides limited process improvement/ transformation expertise for project teams, process owners, operations, leadership and stakeholders in order to achieve engagement goals and operational performance objectives to reach successful business outcomes.  Engagement assignments, team size and duration will vary and be limited in scope, complexity and quantity to ensure appropriate attention to process improvement details.

Performs tasks related to:
- 6 Sigma, Lean, rapid improvement events and associated activities
- Project scoping, planning, execution, analysis and tracking
- Change management
- Team facilitation
- Data collection and analysis
- Risk/Issue identification and mitigation
- Stakeholder tollgates/reports
- Assists in continuous improvement training consistent with Lean and 6 Sigma and other transformation core competencies


Responsibilities

  • Performs tasks related to: - 6 Sigma, Lean, rapid improvement events and associated activities - Project scoping, planning, execution, analysis and tracking - Change management - Team facilitation - Data collection - Data Analysis -Risk/Issue identification and mitigation - Report development - Stakeholder tollgates/reports - Assists in continuous improvement training consistent with Lean and 6 Sigma and other transformation core competencies.
  • Performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics. This includes voice of the customer, data collection, value stream and process mapping current state, stakeholder assessment, and other Lean/6 Sigma activities.
  • Performs or manages tasks related to developing the future state goals and conducts analysis of the gap between current state and future state, Utilize data analysis and lean/6sigma methods for assessing root causes, issues with process, stakeholder support needed, and gap identification.
  • Conducts improvement activities through engagement of teams, subject matter experts , stakeholders and benchmarking. Facilitates rapid improvement events for standard work, improved flow, waste reduction, error proofing, workplace organization and other objectives. Identifies countermeasures needed to address root causes.
  • Rollouts, implements and builds sustainment/control plans for solutions. Builds project approval and charters, work breakdown structures, schedules, dependencies, resource assignments. Tracks and analyzes task completion, risk/issues, mitigation strategies. Completes or manages appropriate report and dashboard documents and keep stakeholders informed.

  • Minimum Requirements

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • <2 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • < 2 years
  •  

    Licenses & Certifications

  • Lean/Six Sigma

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer