BJC Careers

Customer Service Specialist

Saint Louis, MO
Patient Access


Job Description

Job ID: 1178034
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Join Us!


Role Purpose

Responsible for answering high volume inbound calls from patients and other customer communications for primary care and specialty providers within the BJC Medical Group. This role utilizes an electronic health record and communication methods to ensure accurate and complete information is shared, contributing to the coordination of outpatient care.


Responsibilities

  • Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
  • Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.
  • Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
  • Assists patient with scheduling, canceling, and rescheduling appointments. Obtain necessary patient information, such as demographics and insurance information, and ensure that it is properly processed and recorded.
  • Works closely with clinical team to address patient symptoms based calls and facilitate medication refills, as well as consulting with and educating customers to achieve beneficial outcomes for their healthcare needs.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years

  •  

    Preferred Requirements and Additional Job Information

     

    Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer