BJC Careers

REP, PATIENT ACCESS - LEAD - Full time

Shiloh, IL
Patient Access


Job Description

Job ID: 1178014
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Built in a natural setting in Shiloh, Illinois, Memorial Hospital East is a 207,212 square foot hospital offering a complete line of services for our patients, visitors, and the community.As a member of BJC HealthCare, Memorial Hospital East provides employment for more than 450 people. 
 
Facts at a Glance:
•Private Patient Suites: 94
•Intensive Care Unit Beds: 6
•Surgical Suites: 4
•Labor, Delivery, Recovery, Postpartum (LDRP) Rooms: 16
•C-Section Rooms: 2
•Medical/Surgical Rooms: 72
•Emergency Department Treatment Rooms: 6
•Observation Rooms: 6
•Cardiac Cath Labs: 2
•MRI: 1
•CT: 1
•General Radiology Suites: 2
•Ultrasound: 2
•Nuclear Medicine Suite: 1
•Medical Staff: 294
•Allied Health Professional Staff: 80


Join Us!


Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Ensure the department runs smoothly in the absence of the Supervisor / Manager.


Responsibilities

  • Round various registration areas to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments.
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
  • Excels in hospital registration and multiple ancillary computer systems. Cross-trained in all aspects of registration and scheduling for multiple points of service areas. Registers, verifies insurance, checks insurance eligibility and scans and retrieves documents in the ActiveFax system.
  • Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership.
  • Able to provide consistent excellent customer service in a variety of situations. Mentor staff in most appropriate ways to handle various situations that may arise.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Associate's Degree
  •  

    Licenses & Certifications

  • CHAA

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer