BJC Careers

IS Operations Manager

Saint Louis, MO
Information Services


Job Description

Job ID: 1177064
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

IS Security Services serves as an independent, objective catalyst for implementing effective and efficient controls to protect BJC HealthCare (BJC) information resources through collaboration with customers. We provide value to our customers and the organization by: Ensuring compliance with internal policies and external regulations; evaluating information system and application controls; educating BJC employees and other strategic partners on information systems security practices and concepts; acting as a resource on security controls for new and existing information systems and applications; recovering mission critical applications and data vital to the organization and strategic partners; investigating practices not in compliance with established BJC Information Services security policies and standards.


Join Us!


Role Purpose

Responsible for all activities relating to technical guidance for planning, budgeting, designing, directing, maintaining and monitoring of information systems operations on multiple technical platforms. Responsible for defining standards and measures for quality and customer satisfaction requirements. Is the first-line supervisor. Hires, terminate, appraises performance or strongly recommends such personnel actions for technical staff in a large, multi-site work environment. Develops and manages Operating and Capital budgets.


Responsibilities

  • Defines, documents, implements and communicates policies, procedures, standards and guidelines to staff.
  • Prepares operational cost estimates for current and proposed projects.
  • Assembles project plans and teamwork assignments, provides direction and monitors work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality, timeline issues appropriately.
  • Participates in managing client and supplier relationships.
  • Evaluates vendor proposals for purchases of hardware and software.
  • May manage individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans to ensures that the productivity and actions of that group meet and, or, support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • < 2 years

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Bachelor's Degree
  • - IS/Business/related

     

    Licenses & Certifications

  • IT Infrastructure Library
  • Lean/Six Sigma

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer