BJC Careers

REP, CALL CENTER PRN all shifts

Farmington, MO
Support Services


Job Description

Job ID: 1176158
Employment Status: PRN
Regular/Temporary: Regular

Your Career. Made Better.

Parkland Health Center is comprised of two former independent community hospitals, Farmington Community Hospital and Bonne Terre Hospital, located at opposite ends of St. Francois County. The facilities merged in 1991. 

Parkland Health Center-Bonne Terre, just off Highway 67, is a primary-care facility with medical offices, 24-hour emergency room services and ancillary services. It includes offices for three physicians and BJC HealthCare specialists in the areas of cardiology, ENT, gastroenterology, neurology, Ob/Gyn, oncology, orthopedics, podiatry, pulmonary medicine, urology and vascular medicine. An Oncology Department and sleep apnea lab are also located there.  This facility was recognized for its design and function by the American Society for Healthcare Engineering.

Parkland Health Center-Farmington, east of US 67 on Liberty Street, is a 130-bed, full-service hospital with services for maternity and pediatrics, laboratory and radiology, cardiac rehabilitation, a cardiopulmonary department, outpatient and inpatient surgery, physical therapy, diabetes clinic, geriatric psychiatric unit  and renal dialysis. There is also a 24-hour, state-of-the-art physician-staffed emergency service.

Parkland Health Center offers diagnostic radiology, ultrasound, mammography, nuclear medicine, CT scan, special procedures, MRI, and echocardiography. The Radiology Department is staffed by two full-time, board-certified radiologists and 23 registered radiology technologists.

The Call Center provides support for responding to incoming and outgoing telephone calls. The Call Center maintains a roster of staff and physician contact numbers and serves as the notification center for disasters and other emergency responses.


Join Us!


Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.


Responsibilities

  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • <2 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer