BJC Careers

REP, CALL CENTER - SR -16 hours per week

Belleville, IL
Support Services


Job Description

Job ID: 1175634
Employment Status: Part-Time
Regular/Temporary: Regular

Your Career. Made Better.

Memorial Hospital Belleville is located in a well-established west Belleville neighborhood at 4500 Memorial Drive, Belleville Illinois. In addition, we have diagnostic centers in O'Fallon, Illinois, and an off-campus physical therapy center in east Belleville.  As a member of BJC HealthCare, Memorial Hospital Belleville provides full and part-time employment for more than 2300 people.
 
Facts at a Glance:                                                                    
•Accredited by Healthcare Facilities Accreditation Program (HFAP)
•Members, Illinois and American Hospital Associations
•Licensed by the State of Illinois Department of Public Health
•IDPH designated Regional Hospital Coordination Center for the Edwardsville Public Health and Medical Response Region
•Serving the healthcare needs of area residents since 1958
•Designated Magnet™ facility by the American Nurses Credentialing Center (ANCC)
•Accredited Chest Pain Center with PCI by the Society for Chest Pain Centers
•IDPH designated Stroke-Ready Hospital
•Medical staff with more than 400 members representing 42 specialties

The Switchboard Operators manage all voice communications into and out of the organization as well as providing support for paging and emergency communications within the organization.


Join Us!


Role Purpose

Responsible for answering and directing calls. Responsible for providing effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of the company and programs as well as team members within the system.


Responsibilities

  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 5-10 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer