BJC Careers

Lead Referral Coordinator, Home Care Services, Full-time

Saint Louis, MO
Clinical Services and Support


Job Description

Job ID: 1175151
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

BJC Home Care Services offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs as well as the Lifeline emergency response system. BJC Home Care Services provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Central Referral Center (CRC) for BJC Home Care Services is where the patient referral process starts. There are Intake Coordinators in each BJC hospital who coordinate services for those patients that need home care. The patients who choose BJC Home Care Services are then channeled through the CRC. The CRC also consists of nurses who take physician office referrals for patients not currently hospitalized. There is someone on-call 24/7 for the CRC to facilitate home care coordination for patients in emergency rooms, etc.


Join Us!


Role Purpose

Serves as the lead for the Referral Coordinator's. Directs the patient flow process for the Referral Coordinators. Coordinates the day-to-day operations in respective areas. Assist in training new staff. Provides updates to the Intake Manager. Promotes and holds employees responsible for ICARE standards.


Responsibilities

  • Performs complete and correct data entry of necessary information.
  • Identifies and resolves problems encountered in the order entry and confirmation processes.
  • Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
  • Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
  • Assists staff with trouble-shooting unusual accounts and escalated patient concerns.

  • Minimum Requirements

     

    Degree

  • Associate's Degree
  •  

    Experience

  • <2 years
  •  

    Supervisor Experience

  • < 2 years
  •  

    Licenses & Certifications

  • RN

  •  

    Preferred Requirements and Additional Job Information

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • 5-10 years
  •  

    Supervisor Experience

  • 2-5 years
  •  

    Clinical - Direct Skills

  • Nurse Coordinator - 2 years or more
  •  

    Professional - Non Clinical Skills

  • Supervisory Experience - 2 years or more
  •  

    Additional Job Information

  • 40 Hours per Week -
  • Days - 8 hour shifts, may start at 6, 7, 8, or 9 am -
  • Benefits Eligible -

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer