BJC Careers

Patient Access Rep.-Education Part Time

Saint Louis, MO

Job Description

Job ID: 1174972
Employment Status: Part-Time
Regular/Temporary: Regular

Your Career. Made Better.

Founded in 1879, St. Louis Children’s Hospital is the seventh oldest pediatric hospital in the United States and the oldest west of the Mississippi. More than 275,000 children receive care each year at Children’s Hospital, and it has seen patients from all 50 states and over 60 countries. St. Louis Children’s Hospital is ranked as one of the top 10 pediatric hospitals in the nation by US News & World Report and Parents magazine . The hospital’s academic and physician partner, Washington University School of Medicine, is consistently listed among the top medical schools in the country.

Join Us!

Role Purpose

Establish and maintain a house-wide training program for patient access services employees. Initiate quality assurance activities to track and enhance the effectiveness of all patient access processes.


  • Creates daily monitoring tools to determine registration accuracy and feedback to eliminate errors. Develops a learning environment to ensure accuracy in daily work remains consistent and is sustained..
  • Coordinates initial and ongoing education/training for patient access employees. Develops, schedules, prepares written material and presents educational programs which include new employee orientation, policy and procedures, regulatory/compliance guidelines and continuing education efforts.
  • Demonstrates expert knowledge of insurance, regulatory and compliance requirements. Creates and updates reference tools. Ensures any changes to requirements is adequate communicated to the staff and other areas of the hospital, as necessary.
  • Leads department quality improvement by coordinating quality review activities, data collection, documentation and reports. Identifies educational opportunities based on analysis of data. Develops quick reference materials. Provides patient access staff with ongoing feedback and individual training to enhance performance.
  • Reinforces training and ensures updates regarding changes to procedures including ongoing communicate to staff. Performs quality audits and reports to leadership.

  • Minimum Requirements



  • Associate's Degree


  • 2-5 years

    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer