BJC Careers

Patient Access Rep.-Education Part Time- Work flexible shifts

Saint Louis, MO

Job Description

Job ID: 1174972
Employment Status: Part-Time
Regular/Temporary: Regular

Your Career. Made Better.

For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Children’s is consistently ranked among the nation’s best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Children’s Hospital follows one simple mission – to do what’s right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit, Facebook, Twitter and Instagram.

Join Us!

Role Purpose

Establish and maintain a house-wide training program for patient access services employees. Initiate quality assurance activities to track and enhance the effectiveness of all patient access processes.


  • Creates daily monitoring tools to determine registration accuracy and feedback to eliminate errors. Develops a learning environment to ensure accuracy in daily work remains consistent and is sustained..
  • Coordinates initial and ongoing education/training for patient access employees. Develops, schedules, prepares written material and presents educational programs which include new employee orientation, policy and procedures, regulatory/compliance guidelines and continuing education efforts.
  • Demonstrates expert knowledge of insurance, regulatory and compliance requirements. Creates and updates reference tools. Ensures any changes to requirements is adequate communicated to the staff and other areas of the hospital, as necessary.
  • Leads department quality improvement by coordinating quality review activities, data collection, documentation and reports. Identifies educational opportunities based on analysis of data. Develops quick reference materials. Provides patient access staff with ongoing feedback and individual training to enhance performance.
  • Reinforces training and ensures updates regarding changes to procedures including ongoing communicate to staff. Performs quality audits and reports to leadership.

  • Minimum Requirements



  • Associate's Degree


  • 2-5 years

    Supervisor Experience

  • No Experience


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer