BJC Careers

Patient Access Specialist

Alton, IL
Patient Access

Job Description

Job ID: 1174409
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Alton Memorial Hospital, in Illinois, is a full-service acute-care hospital serving patients in a seven county area. Alton Memorial offers inpatient and outpatient services including surgery, imaging, rehabilitation and 24-hour emergency care.

Patient Access serves is the gateway to all hospital services. Patient Access works to promote a positive experience for patients, their families, physicians and other departments within the hospital, by accurately and promptly collecting required information.

Join Us!

Role Purpose

Provide Revenue Cycle system and process support throughout BJC for registration and scheduling. To ensure prompt and efficient access to hospital care by providing exceptional service to customers during the registration and scheduling experience. Create a customer focused environment through effective communication with patients and guests.


  • Is cross-trained in all aspects of registration and scheduling. Excels on the hospital registration and multiple ancillary computer systems. Registers, verifies insurance, checks insurance eligibility, verifies authorization as needed, scans and retrieves documents in the Activefax system.
  • Provides expertise in the area of data collection as it pertains to medical and financial records.
  • Communicate in a professional manner with particular emphasis on positive and respectful interaction with patients and offices. Be able to provide consistent excellent customer service in a variety of situations.
  • Proficient on the hospital registration, scheduling systems and has the ability to work multiple points of service areas. Registers, verifies insurance, checks insurance eligibility, scans and retrieves documents in the Activefax system. Provide preparation instructions for each procedure scheduled. Proficient in insurance basics to recognize commercial and government plans and when to obtain a referral or authorization. If required, determine appropriate point of service payment and obtain amount from the patient by utilizing appropriate scripting.
  • Ability to work at multiple facilities. Registers outpatient and inpatients in an accurate and timely manner. Is cross-trained in all aspects of registration and scheduling. Is a resource to front line staff.

  • Minimum Requirements



  • High School Diploma or GED


  • 2-5 years


    Preferred Requirements and Additional Job Information



  • Bachelor's Degree

    Licenses & Certifications

  • CHAA

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer