BJC Careers

Communication Answer Service Specialist PT 24Hrs Per Wk

Saint Louis, MO
Marketing and Communications


Job Description

Job ID: 1173650
Employment Status: Part-Time
Regular/Temporary: Regular

Your Career. Made Better.

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Join Us!


Role Purpose

This position is responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across BJC hospitals and services. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care for out patients.


Responsibilities

  • Responds to and routes calls appropriately for all subscribed physicians and customers, including After Hours Service, BarnesCare, ACO patient alerts, and patient admission and discharge notifications.
  • Maintains accountability for accurate data entry and thorough knowledge of all contact center software applications and other support systems.
  • Researches new technologies and methods for improving patient care coordination and physician communication.
  • Coordinates telephonic and application-based support for complex, medically fragile, and chronic patients by facilitating communication between services, monitoring communications to the primary care physicians, and working with WUSM pediatric specialists to coordinate outpatient appointments.

  • Minimum Requirements

     

    Degree

  • High School Diploma or GED
  •  

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • No Experience

  •  

    Preferred Requirements and Additional Job Information

     

    Service Support Skills

  • Customer Service Representative - 3 years or more
  •  

    Clinical - Non Direct Skills

  • Medical Terminology - 1 year or more
  •  

    Professional - Non Clinical Skills

  • Experience in a medical/physician office - 1 year or more

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer