BJC Careers

Manager, Language Services

Saint Louis, MO
Case Coordination


Job Description

Job ID: 1173307
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.


Join Us!


Role Purpose

This position oversees the operations of the Interpreter Services team and assists with the provision of services to meet the linguistic needs of patients and families throughout the continuum of care. This includes the enhancement of services, provider-patient communications and patient/visitor navigation.


Responsibilities

  • Manages department for compliance with organization language access plan to ensure effective communication with Limited English Proficient (LEP), Deaf and Hard of Hearing patients, family members and visitors.
  • Manages operations and integrates services by partnering with staff and physicians to ensure equitable care for all patients and visitors. Collaborates with leaders to provide staff with training and education opportunities to increase knowledge of language access services, policies and professional practice standards. Ensures that only qualified staff provides medical interpretation services.
  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Responsible for involving key stakeholders in the management and implementation process of the organization’s language access plan. Develops department protocols and standards to enhance service delivery and access. Maintains compliance with relevant state and federal laws, regulations and The Joint Commission standards.
  • Identifies and manages language vendor relationships to guarantee optimal service standards. Monitors performance and utilizes contracted medical interpretation service organizations for over the phone interpretation, video remote interpretation and outsourced interpreters.

  • Minimum Requirements

     

    Degree

  • Bachelor's Degree
  •  

    Experience

  • <2 years
  •  

    Supervisor Experience

  • < 2 years

  •  

    Preferred Requirements and Additional Job Information

     

    Experience

  • 2-5 years
  •  

    Supervisor Experience

  • 2-5 years

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer