BJC Careers

REP, PATIENT ACCESS - LEAD

Belleville, IL
Patient Access


Job Description

Job ID: 1173117
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.


Memorial Hospital Belleville is located in a well-established west Belleville neighborhood at 4500 Memorial Drive, Belleville Illinois. In addition, we have diagnostic centers in O'Fallon, Illinois, and an off-campus physical therapy center in east Belleville.  As a member of BJC HealthCare, Memorial Hospital Belleville provides full and part-time employment for more than 2300 people.


 


Facts at a Glance:                                                                    


•Accredited by Healthcare Facilities Accreditation Program (HFAP)


•Members, Illinois and American Hospital Associations


•Licensed by the State of Illinois Department of Public Health


•IDPH designated Regional Hospital Coordination Center for the Edwardsville Public Health and Medical Response Region


•Serving the healthcare needs of area residents since 1958


•Designated Magnet™ facility by the American Nurses Credentialing Center (ANCC)


•Accredited Chest Pain Center with PCI by the Society for Chest Pain Centers


•IDPH designated Stroke-Ready Hospital


•Medical staff with more than 400 members representing 42 specialties

Patient Access works to accurately and promptly collect required information for registration & pre-registration services to both inpatients and outpatients.   The department also provides centralized billing & collection services using a computeried billing system to generate the patient's bill for all patient services and supplies, receives and processes the payments, applies the payments to the patient accounts and generates accounts receivable reports as needed. 


Join Us!


Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Ensure the department runs smoothly in the absence of the Supervisor / Manager.


Responsibilities

  • Round various registration areas to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments.
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
  • Excels in hospital registration and multiple ancillary computer systems. Cross-trained in all aspects of registration and scheduling for multiple points of service areas. Registers, verifies insurance, checks insurance eligibility and scans and retrieves documents in the ActiveFax system.
  • Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership.
  • Able to provide consistent excellent customer service in a variety of situations. Mentor staff in most appropriate ways to handle various situations that may arise.

  • Minimum Requirements

    Degree

  • High School Diploma or GED
  • Experience

  • 2-5 years
  • Supervisor Experience

  • No Experience

  • Preferred Requirements and Additional Job Information

    Degree

  • Associate's Degree
  • Licenses & Certifications

  • CHAA

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer