BJC Careers

After Hours Customer Service Specialist PT 4 to 8 hrs per wk Evenings Nights Weekends Holidays WFH MO and IL only

Saint Louis, MO
Marketing and Communications


Job Description

Job ID: 1172700
Employment Status: Part-Time
Regular/Temporary: Regular

Your Career. Made Better.

Founded in 1879, St. Louis Children’s Hospital is the seventh oldest pediatric hospital in the United States and the oldest west of the Mississippi. More than 275,000 children receive care each year at Children’s Hospital, and it has seen patients from all 50 states and over 60 countries. St. Louis Children’s Hospital is ranked as one of the top 10 pediatric hospitals in the nation by US News & World Report and Parents magazine . The hospital’s academic and physician partner, Washington University School of Medicine, is consistently listed among the top medical schools in the country.


Join Us!


Role Purpose

This position is responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across BJC hospitals and services. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care for out patients.


Responsibilities

  • Responds to and routes calls appropriately for all subscribed physicians and customers, including After Hours Service, BarnesCare, ACO patient alerts, and patient admission and discharge notifications.
  • Maintains accountability for accurate data entry and thorough knowledge of all contact center software applications and other support systems.
  • Researches new technologies and methods for improving patient care coordination and physician communication.
  • Coordinates telephonic and application-based support for complex, medically fragile, and chronic patients by facilitating communication between services, monitoring communications to the primary care physicians, and working with WUSM pediatric specialists to coordinate outpatient appointments.

  • Minimum Requirements

    Degree

  • High School Diploma or GED
  • Experience

  • 2-5 years
  • Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center


    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

     

    Equal Opportunity Employer