BJC Careers

Interpreter - Call Center

Saint Louis, MO
Case Coordination

Job Description

Job ID: 1172268
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Join Us!

Role Purpose

Interprets for non/limited English-speaking patients and English speaking health care providers in BJH, Children's Hospital and Washington University Medical Center health care environments. Promotes effective care of non-English speaking patients through cultural and linguistic bridging.
Performs all or most of the following job duties: answering the telephones; scheduling patient appointments; interpreter deployment; registering patients in the computer; checking patients out; scheduling follow up visit if needed. May also be required to enter physician-related charges into the computer, as well as billing of hospital/interpreter service charges.


  • Assists with operations of unit services and integration with other departments.
  • Provides direct interpretation and establishes a communication link between deaf patients, families and English speaking healthcare providers.
  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

  • Minimum Requirements


  • Associate's Degree
  • Experience

  • 2-5 years
  • Supervisor Experience

  • No Experience

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer