BJC Careers


Belleville, IL
Patient Access

Job Description

Job ID: 1172046
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Memorial Hospital Belleville is located in a well-established west Belleville neighborhood at 4500 Memorial Drive, Belleville Illinois. In addition, we have diagnostic centers in O'Fallon, Illinois, and an off-campus physical therapy center in east Belleville.  As a member of BJC HealthCare, Memorial Hospital Belleville provides full and part-time employment for more than 2300 people.


Facts at a Glance:                                                                    

•Accredited by Healthcare Facilities Accreditation Program (HFAP)

•Members, Illinois and American Hospital Associations

•Licensed by the State of Illinois Department of Public Health

•IDPH designated Regional Hospital Coordination Center for the Edwardsville Public Health and Medical Response Region

•Serving the healthcare needs of area residents since 1958

•Designated Magnet™ facility by the American Nurses Credentialing Center (ANCC)

•Accredited Chest Pain Center with PCI by the Society for Chest Pain Centers

•IDPH designated Stroke-Ready Hospital

•Medical staff with more than 400 members representing 42 specialties

Patient Access works to accurately and promptly collect required information for registration & pre-registration services to both inpatients and outpatients.   The department also provides centralized billing & collection services using a computeried billing system to generate the patient's bill for all patient services and supplies, receives and processes the payments, applies the payments to the patient accounts and generates accounts receivable reports as needed. 

Join Us!

Role Purpose

Responsible for the scheduling of all outpatient and may include inpatient procedures. The requests that will come from either the physician office or the patient should be handled timely and efficiently in order to provide the best customer experience.


  • Proficient in insurance basics such as recognizing commercial and government plans and when to obtain a referral or authorization.
  • Proficient on the hospital scheduling systems. Register, verify insurance, check insurance eligibility, scan and retrieve documents in the Activefax system.
  • Communicate in a professional, positive and respectful manner with patients and offices. Be able to provide consistent excellent customer service in a variety of situations.
  • Validates that the order is complete with two patient identifiers, a dated signature by the ordering provider, an appropriate diagnosis is indicated for the test being ordered, and correct that the correct test is indicated.
  • Responsible for receiving high volume of incoming physician and patient calls. Scheduling patients in a timely and accurate manner using clinical and financial criteria. Provide preparation instructions for each procedure scheduled.

  • Minimum Requirements


  • High School Diploma or GED
  • Experience

  • <2 years
  • Supervisor Experience

  • No Experience

  • Preferred Requirements

    Licenses & Certifications

  • CHAA

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer