Director, Emergency Services

Job Description

Job ID: 1171290
Employment Status: Full-Time
Regular/Temporary: Regular

Your Career. Made Better.

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Emergency Department at Barnes-Jewish Hospital is an opportunity to work in a dynamic, urban setting where the arrival of each new second brings with it an opportunity to serve a melting pot of a community with a wide array of medical needs. We specialize in a rapid assessment and treatment of patients when every second counts, particularly during the initial phase of acute illness and trauma. The Barnes-Jewish Hospital Emergency Department is a Level I Trauma facility and a leader in disaster preparedness for the St. Louis region. No one shift is like the other; no one minute is like the next.

Join Us!

Role Purpose

Provides strategic leadership to the daily operations of the Emergency Services team, which sees, on average, 90,000 visits per year. Accountable for the effective deployment of patient care, consistent with ICARE values, for an operation that runs twenty-four hours per day, seven days a week. Provides leadership and leadership development to nurse managers, lead charge nurses and other management personnel. Accountable for ensuring that staff and systems meet all regulatory requirements. Accountable for creating an environment wherein nurses and other patient care providers partner effective with physician staff.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Establish priorities, projects and processes that provide care in an ICARE environment that supports 90,000 visits per year.
  • Establish and implement headcount and staffing plans to support he operation. Model and lead the selection process for new hires. Model, lead and train nurse manages and others in the area of employee selection, employee development and performance management. Model and lead the performance of a very diverse team that is working in conjunction with Washington University Medical School physicians, serving a very diverse population. Maintain positive employee relations and eliminate the need for third party representation in the work team.
  • Partner in a collaborative manner with chiefs and medical staff.
  • Partner with colleagues form other care units when patients need to be transferred from Emergency to other care providers in the hospital.
  • Identify key operational metrics and manage the unit's performance to those metrics. Analyzes trends to recommend and implement necessary process improvements. Identify, plan and implement strategic initiatives to continuously improve Patient Experience scores.

  • Minimum Requirements


  • Master's Degree
  • - Business/Healthcare related


  • 10+ years
  • Supervisor Experience

  • 5-10 years
  • Licenses & Certifications

  • RN

  • Preferred Requirements


  • Master's Degree
  • - Business/Healthcare related

    Licenses & Certifications

  • Trauma Nurse Core Course

  • Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer